Frequently asked questions about the PlayStation Camera adapter
Browse PlayStation®Camera adapter product information and claim instructions, warranty and troubleshooting information, and shipping information.
Product information and claims
What is the PlayStation Camera adapter and what does it do?
The PlayStation Camera adapter is used to connect the PlayStation®Camera* (sold for the PlayStation®4 console) to the PlayStation®5 console.
This allows using PlayStation®VR when playing supported PS4™ games on PS5™ consoles, including games that require PlayStation®Move or PlayStation®VR target controllers.
*Model CUH-ZEY1 or CUH-ZEY2
Please note: The new HD camera for PS5 is incompatible with PS VR. To use PS VR on PS5, you need to use PS Camera (for PS4) with a PlayStation Camera adapter (no purchase required).
Who qualifies for a PlayStation Camera adapter?
Anyone who owns a PS VR headset is eligible for a PlayStation Camera adapter, with a limit of one adapter per family.
How do I get the PlayStation Camera adapter?
To request your free adapter, please visit playstation.com/camera-adaptor and fill out the form.
Request your PlayStation®Camera adapter
Connect your PlayStation®VR to your PS5™ console to enjoy supported PS VR games.
To set up your PS VR with your PS5 console, you’ll need your PlayStation®Camera* for PS4™ and a PlayStation®Camera adapter.
Click here to find out more about the PlayStation®Camera adapter.
security
What information do I need to provide to make a request?
This information varies by region, but be prepared to provide your PS VR processor unit’s serial number, first name, last name, email address, shipping address, and phone number. Look at the back panel of the PS VR processor unit to find the serial number. It starts with the letter C, M, or P depending on the region.
Why is my serial number not accepted in the web form?
Make sure you get the serial number from the PS VR processor unit. The serial number starts with the letter C, M, or P. If you still cannot use your serial number, please contact PlayStation Support for additional troubleshooting steps.
What should I do if I can’t find my country in the drop-down list on the web form?
If you cannot find your country in the drop-down list, please contact your local distributor or dealer for support. Contact information is listed in the support information section of your PS VR manual.
Are PlayStation®VR games backward compatible?
Yes, like thousands of PlayStation®4 games, PlayStation VR games are playable on PlayStation®5. Playing PS VR games on a PS5™ console requires a PS VR headset,
PlayStation®Camera* for PS4™, and PlayStation®Camera adapter (no purchase required). Visit playstation.com/camera-adaptor for details ).
For the best PS VR experience on PS5, we recommend using the DUALSHOCK®4 wireless controller. Certain games may require PlayStation®Move motion controllers or compatibility with the PlayStation®VR target controller.
The new HD camera for PS5 is not compatible with PS VR. PS VR headset, PS Camera, DUALSHOCK 4 wireless controller, PS Move controllers, and PS VR target controller are all sold separately from PS5.
*Model CUH-ZEY1 or CUH-ZEY2
Warranty and Troubleshooting
What is the warranty of the PlayStation Camera adapter?
This product is covered by a manufacturer’s warranty for 12 months from the date of delivery. For details, refer to the warranty statement that came with your PS VR or, if you requested the PlayStation Camera adapter separately, the warranty that came with the adapter.
How do I connect the PlayStation Camera to my PS5 console via the PlayStation Camera adapter?
- Connect the PlayStation Camera adapter to the USB Type-A port on the back of your PS5 console. The PlayStation Camera adapter cannot be used with the PS4 console.
- Connect the PlayStation Camera to the AUX port on the PlayStation Camera adapter.
For more helpful information on setting up the PS VR, camera, and console, please refer to the instructions included with each product.
delivery
No. We are unable to deliver to the postal box address.
Do I have to pay to ship the PlayStation Camera adapter?
No.
Connecting and setting up
Connect your PS4™ system to your TV.
Make all connections before plugging the AC power cord into the electrical outlet.
- AC IN port (PS4™ system)
Connector shape differs depending on your PS4™ system. - B)
- HDMI OUT port (PS4™ system)
- C)
- HDMI input port (TV)
- D )
- HDMI cable
- TO)
- AC power cord
Connector shape varies depending on your PS4™ system. - F )
- to electrical outlet
If you will be using the PS4™ system in a vertical position, add a vertical stand (sold separately).
connecting to the internet
You can use a Wi-Fi® or LAN (Ethernet) cable to connect your PS4™ system to the internet. To establish the connection, see ” Set Up Internet Connection “.
If you don’t plan to use Wi-Fi, make sure you have a LAN cable.
Connection example:
- LAN port (PS4™ system)
- B)
- LAN network cable
- C)
- router
- D )
- Internet connection device (eg modem)
- TO)
- to the Internet
Devices and connection methods for network connection will vary depending on your network setup. Don’t forget to also check the instructions that came with your network devices.
Connecting the controller
Connect the device with a USB cable to map the controller to your system.
A)USB port (PS4™ system)
B)USB port (controller)
C)USB cable
